Returns & Exchanges

At Fiido, we are committed to your satisfaction and offer a 14-day return window for products in new, unused condition to ensure you find the perfect electric ride. Our goal is to make the exchange or refund process as seamless as possible so you can get back to your outdoor adventures.

Return Process

• 1.
  Submit a Request

  Contact our customer support team within 14 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Item

  Carefully pack the e-bike or accessory in its original packaging, ensuring all components, manuals, and chargers are included to avoid restocking fees.

• 3.
  Ship to Fiido

  Affix the provided shipping label or use a tracked carrier to send your package to our designated service center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days back to your original payment method.